Refund policy

Every LyfStory item is made to order. Nothing sits in a warehouse — your shirt or tote is printed after you place the order, which means we can't restock returns the way a traditional shop can. Here's how we make things right.

If something is wrong with your order

If your item arrives damaged, misprinted, defective, or simply isn't what you ordered, we'll replace it at no cost to you. Please email us at hello@lyfstory.com within 30 days of delivery with your order number and a photo of the issue. You won't need to ship anything back.

If you ordered the wrong size

Because each item is made to order, we can't accept size-exchange returns. Please check the size guide on each product page before ordering — and if you're between sizes or unsure, email us before you buy and we'll help you choose. We'd rather answer a question first than disappoint you after.

Refunds

Once we've approved a replacement or refund, we'll let you know by email. Approved refunds are issued to your original payment method within 10 business days. Banks and card companies can take additional time to post the credit; if more than 15 business days have passed since we approved your refund, please contact us.

Cancellations

To cancel or change an order, email us as soon as possible — orders move into production quickly. If an order has changed to "Being fulfilled" or "Fulfilled," it is too late to cancel or change.

Questions

Email hello@lyfstory.com. A person reads it.