Shipping policy
Last updated: August 20, 2026
Everything in the LyfStory shop is made to order. Nothing sits in a warehouse waiting. When you place an order, your item is printed or embroidered for you, and then it ships.
That means there are two clocks, not one: production time and transit time. Here's how they add up.
How long it takes
| Production | Transit | Total | |
|---|---|---|---|
| Printed items (tees, totes) | 2–5 business days | 3–4 business days | 5–9 business days |
| Embroidered items (Keeper Crewneck) | 2–5 business days | 3–4 business days | 5–9 business days |
Business days are Monday through Friday, excluding U.S. holidays. The clock starts the business day after you order, not the moment you check out.
Production times can run longer during peak seasons, particularly November and December.
Order cutoff: orders placed after 3:00 p.m. Central begin production the following business day.
Shipping rates
We ship within the United States only, including Alaska, Hawaii, and Puerto Rico.
| Order total | Shipping |
|---|---|
| Under $50 | $4.90 |
| $50 and above | Free |
One flat rate, no matter how many items are in your cart. There is no expedited option — paying more would speed up the carrier leg but not the production time, so it would cost you money without meaningfully changing when your order arrives. We'd rather not sell you that.
Where your order ships from
Your order is produced and shipped by our print partner, Printful, from whichever of its U.S. facilities is closest to you. This means:
- Your name, shipping address, and order contents are shared with Printful so your item can be made and delivered. Nothing else is.
- If you order multiple items, they may be produced at different facilities and arrive in separate packages on different days. You are not charged extra for this.
- The return address on the package is Printful's facility, not our mailing address.
Tracking
You'll get two emails: an order confirmation when you check out, and a shipping confirmation with a tracking number once your order leaves the facility.
Tracking can take up to 48 hours to show movement after you receive the number. A tracking page that says nothing on day one is normal.
If you haven't received a shipping confirmation and the estimated production window has passed, email hello@lyfstory.com with your order number and we'll find out where it is.
Delivery problems
Marked delivered but not there. Check with anyone else at the address and look around entryways and porches. Carriers occasionally scan a package as delivered a day before it arrives. If it hasn't turned up after 48 hours, contact us and we'll help you file with the carrier.
Wrong or incomplete address. Please check your address carefully at checkout — once production begins we can't change it. If a package is returned as undeliverable because of an address error, we can reship it at your cost or refund the merchandise less shipping.
Damaged in transit. Photograph the packaging and the item and email us within 30 days of delivery. We'll replace it.
Lost in transit. If tracking stops moving for more than 7 business days, contact us. We'll work with the carrier and replace the order if it can't be located.
Risk of loss passes to you when the carrier takes possession, but in practice we'd rather make it right than stand on that.
International orders
We currently ship within the United States only.
LyfStory listeners are in Zimbabwe, South Africa, and elsewhere, and we know that's frustrating. International fulfillment is something we intend to open as the shop grows. If you're outside the U.S. and want a piece, email hello@lyfstory.com — knowing where the demand is helps us decide where to open first.
Questions
Lyfstory Media LLC 6608 N Western Ave, PMB 1665 Oklahoma City, OK 73116